🔄 Returns & Refunds Policy

Effective Date: October 07, 2025

At Styrmoe Store by Pbm Dvm Holdings LLC, your satisfaction is our top priority. We want you to love your purchase, but if something isn’t right, we’re here to help.
This policy explains how returns and refunds work so you know exactly what to expect.

📅 Return Window

  • Returns are accepted within 15 days of receiving your order.

  • Requests made after this period will not be eligible for a refund or exchange.

✅ Return Eligibility

We accept returns if your item meets one or more of the following conditions:

  • The product arrived damaged or defective.

  • You received the wrong item or size.

  • The item is unused, unwashed, and in its original packaging.

Custom or personalized products are non-refundable, unless they are damaged or defective upon arrival.

💲 Return Costs

  • Free Returns: There are no return shipping or restocking fees for approved returns.

  • Once your request is approved, we’ll send you a prepaid shipping label via email.

📧 How to Request a Return

To request a return, please email [email protected] within 15 days of receiving your order.
Include the following details:

  • Your order number

  • A short description of the issue

  • Photos clearly showing the item’s condition or defect

Our team will review your request within 2–3 business days.

If approved, you’ll receive return instructions and a prepaid label.
If denied, we’ll respond with an explanation.

💵 Refund Process

  • Once we receive and inspect your returned item (within 2–3 business days), we’ll issue a refund to your original payment method.

  • Refunds typically take 4–5 business days to appear in your account, depending on your bank or payment provider.

🔄 Exchanges

We do not offer direct exchanges.
If you need a different product, please return your original order for a refund and place a new one.

⚠️ Important Notes

  • Returns must be authorized before shipping them back.

  • Unauthorized returns may not be processed.

  • Delays caused by shipping carriers, weather, or holidays do not qualify for refunds unless the product arrives damaged.

🤝 Need Help?

If you have questions about returns or refunds, please contact our customer service team:

Styrmoe Store by Pbm Dvm Holdings LLC
📍 Address: 4525 Phelan Road, Phelan, CA 92371, United States
📧 Email: [email protected]
📞 Phone: (509) 640-6455
🌐 Website: https://styrmoe.com
🕒 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (PT)
🆔 Entity Number: 202016110050